Town of Fairfield

Emergency Communications Center


The Town of Fairfield is announcing an open, competitive examination for the position of: Emergency Telecommunicator.

Salary range: 38,131 to 53,602.


The Fairfield Emergency Communications Center is responsible for receiving, assessing, prioritizing and dispatching all emergency and routine calls for service from the public, to include, requests for police, fire and medical assistance. Applicants are required to have excellent record management and communication skills, be 21 years of age, a U.S. citizen, have a high school diploma or equivalent and have the ability to successfully complete a background, psychological and medical examination.


Applications can be picked up at the Fairfield Police Department. Complete, sign and submit to the Fairfield Police Department, 100 Reef Road, Fairfield, along with a non-refundable $50 fee no later than August 9, 2013. Hardship cases will be considered on a case-by-case basis. Contact Sgt. Gregory Gunter at 203-254-4823 or This e-mail address is being protected from spambots. You need JavaScript enabled to view it. with any questions. The Town of Fairfield is an equal opportunity employer.



The Fairfield Emergency Communications Center is responsible for receiving all 911 emergency calls, as well as non-emergency Police and Fire calls. The communications center employs 15 full-time telecommunicators and handles approximately 250,000 phone calls per year. They are trained in emergency police and fire dispatching, emergency medical dispatching and the handling of routine calls for both police and fire departments.

The Emergency Communications Center operates under the supervision of both the Fairfield Police and Fairfield Fire Departments. It is located in the Fairfield Police Department headquarters and was recently updated. Communications are computerized and work off of multiple radio towers. 

The Fairfield Police Department has several radio frequencies that can be utilized during both normal and emergency situations. The police vehicles are also equipped with mobile data terminals that allow officers to access law enforcement computer and information networks as well as send confidential information car to car and to other police departments.


Telecommunictors receive extensive training when they are first hired and then continue to receive training throughout their employment with the Emergency Communications Center.  Training includes:

  • They participate in ride-a-long programs with both police and fire so they can be familiar with what officers and firefighters experience in the field;

  • Recertification as an emergency medical dispatcher

  • CPR

  • Recertification on the Connecticut law enforcement computer network.




Each year, the second full week of April is dedicated to the men and women who serve as Public Safety Telecommunicators.

Everyday in the Town of Fairfield, many people depend on the skill, expertise and commitment of Fairfield's Emergency telecommunicators (dispatchers). These dedicated individuals answer both emergency and non-emergency calls for help 7 days a week, 24 hours a day and are responsible for getting the public the assistance they need.

Business owners who want to update their contact information may complete our Business Key holder Information update form. Click on the link below for information.


Business Contact Update Form